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"Service is at a sky high for us. I recently received the best complement from a customer that I have ever gotten. One of my drivers 2311 Kevin (Diligent) was out delivering parts. The customer over paid by like 10 bucks. My driver left then went back after about 20 minutes. He went back to return the extra money after taking the 10% off for the customer and politely told the customer to have a great day.
Most drivers come back to the shop and try to claim a tip or claim that the customer is paying more than one invoice. Pretty much most guys are lazy or just rush back to get more runs without even thinking about what was paid and then make it an issue for the cashier. Not that guy, I pulled him aside to tell him myself of how proud I am of how he handled the situation."
Rich McMullen Parts Authority Inc.