Customer Service & Problem Resolution Representative

Austin, Texas

We are seeking a Customer Service Superstar to join and make a positive impact on our team!

You will be one of the primary contacts for clients and work with our dispatchers, and warehouse to resolve issues.

We are looking for the finest customer service staff in the business.

  • We value attitude over experience!
  • Work primarily by email, and phone to identify issues, resolve problems with our busy expedited shipping business. Help make our clients love us by fast and caring communication.
  • The pace is high and the work is fun and varied. Major opportunities for advancement as we are growing fast
  • Troubleshoot and resolve service issues and concerns
  • Daily quoting, management and coordination of shipments
  • Data Entry of Customer Orders
  • Lead a team of 4-8 in their functions
  • Ensure updates are sent to Customers
  • Work closely with Dispatchers to ensure on time arrival
  • Update OS (operating system) with Driver updates
  • Update and maintain logistics software
  • Proactively identify problems and swiftly implement appropriate solutions
  • Answer and resolve billing questions when needed
  • Daily communications with customers on relevant issues and resolution
  • Any additional duties and/or projects as assigned by the Customer Service Manager, Division Manager and/or VP of Freight

​Qualifications

  • Positive Customer Driven Attitude
  • Understanding of freight business and freight terms
  • Previous 2 years of experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Must have excellent verbal and written communication skills
  • Team environment; good interpersonal skills required, working alongside colleagues and able to work with limited direct supervision
  • Must be organized and able to multi-task
  • Transportation and/ or freight experience of 1 year is necessary
  • High school diploma or equivalent.
  • Positive and professional demeanor
  • Ability to handle high volumes of emails, sort and prioritize
  • Ensure staff you delegate to completes tasks and train to deficiencies
  • Help develop a kind, focused and fun work environment for the staff that reports to you

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401k Matching

Schedule:

  • 8 hour shift
  • No nights

Weekly day range:

  • Monday to Friday

Ability to commute/relocate:

  • 800 Exchange/Tuscany Austin, TX 78754: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Call center: 2 years (Required)
  • Customer service: 2 years (Required)

Work Location: One location

Diligent Delivery Systems is an Equal Opportunity Employer.

Apply Online

Use the link above to apply online for this development manager position or see more openings here.