Customer Service Representative/Call Center

Houston, Texas

Call Center Representatives, we are looking for an outgoing, reliable, flexible, focused, efficient, self-motivated, organized, detail oriented, hardworking individual who is extremely familiar with office environments, customer service, and the health care industry.

The Customer Service Representative will provide exceptional customer service to our clients using a pleasant enthusiastic tone of voice and a willingness to assist our clients even in stressful and high-pressure situations.

Our mission is to offer customer support through phone or email to customers who have questions, concerns or confusion around a particular service. To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of situations. You are the voice of the brand, and a strong relationship between our clients and/or their customers starts with you. So only the serious applicants need apply.

Shift Times Needing to Be Filled:

Sunday-Thursday: 7pm-4am or 8pm-5am
Sunday-Thursday: 5pm-2am

Tuesday-Saturday: 8am-5pm
Tuesday-Saturday: 7pm-4am or 8pm-5am
Tuesday-Saturday: 5pm-2am

Friday-Monday (4 days -10 hours): 12pm-11pm

Key Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the status of an order or situation.
  • Make outbound courtesy calls to clients advising them of the ETA (estimated time of arrival).
  • Guide callers through troubleshooting, navigating the company site, entering an order or taking the order over the phone
  • Review customer or client accounts, providing updates and information about routes or stats.
  • Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.
  • Anticipate and identify problems and take initiative to prevent or correct them.
  • Create and maintain a positive and cooperative working environment in stressful situations.
  • Collaborate with other call center professionals to improve customer service.
  • Maintains and updates customer information as necessary.
  • Calmly attempts to resolve and de-escalate any issues.
  • Escalates calls to supervisor when necessary and appropriate.
  • Tracks call-related information for auditing and reporting purposes.
  • Provides feedback reports on call issues related to downtime, weather and/or delivery issues

Education and Experience:

  • High School Diploma or GED equivalent
  • Previous experience in customer service preferred
  • Effective communicator with strong ability to provide empathy and excellence customer experience
  • Strong data entry and telephone skills
  • Working knowledge of Microsoft Office and ability to learn and utilize software applications
  • Excellent organizational and interpersonal skills
  • Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills
  • Ability to perform comfortably in a fast-paced work environment
  • Ability to successfully execute many tasks simultaneously
  • Ability to work as a team member, as well as independently
  • Previous experience with computers, phone systems, and headsets preferred

Physical Requirements/Working Environment:

  • Must be flexible to work different shifts (days, nights, and weekends available) – Hours of operation 24hrs Monday through Sunday
  • May be required to work scheduled holidays
  • Overtime may be required

Job Type: Full-time

Pay: $15.00 – $16.00 per hour

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401k Matching

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Call center: 2 years (Required)
  • Customer service: 2 years (Required)

Work Location: One location

Diligent Delivery Systems is an Equal Opportunity Employer.

Apply Online

Use the link above to apply online for this development manager position or see more openings here.