Major Account Coordinator (Transportation and Logistics)

Houston, Texas

Diligent Delivery Systems is a National Delivery and Logistics company that supports Large National and Major accounts across the U.S. At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.

We are searching for a Major Account Coordinator (MAC) to join our team as a part of the business growth division. The MAC will work directly with the Sales Operations Coordinator (SOC), operations, accounting, and Software Support Division to sustain current and new Major Accounts.

As an integral part of the account management team, you will ensure routes, timing schedules, rates, and accessorial charges are tracked and invoiced properly for the account assigned. There may be several accounts assigned to this position.

The top priority for this position is to help make sure the client receives accurate invoices & reporting, so that it is easy for the client to audit their invoices. This will include all duties below and additional assignments when needed. The successful candidates will play a critical role in assisting the Corporate Growth initiative with internal duties and client requests within this process.

If you want to grow your experience in the logistics and supply chain industry and bring at 3 years’ of experience with you, we invite you to join our team!

This position is In-Office with no remote or hybrid work consideration.


What will you do:

  • Review California driver timecards to analyze overtime associated with the client daily
  • Correlate overtime with routes in CXT & enter for billing
  • Enter charges in DMS for billing
  • Review California toll account to analyze tolls associated with the client daily
  • Correlate tolls with routes in CXT & enter for billing
  • Enter charges in DMS for billing
  • Review California mileages to analyze any excess miles daily
  • Correlate excess miles with routes in CXT & enter for billing
  • Enter charges in DMS for billing
  • Monitor dispatch board throughout the day, everyday
  • Notify operators of routes running late
  • Notify operators & SOC of routes consistently late
  • Run invoicing through CXT & communicate data to accounting
  • Provide accounting with accurate amount for billing on Tuesdays
  • Edit invoicing report with DMS invoice numbers for client reference weekly by Thursday
  • Learn to make route updates needed by the client & operators
  • Updates made my SOC in Excel & approved by client
  • MAC will make changes in CXT to take effect on clients’ target date


  • High School Diploma required; Bachelor’s degree preferred
  • Proficient in Microsoft Office software, especially Excel
  • 3 years of Administrative Assistant or Project Management duties
  • Excellent written and verbal communication skills
  • Ability to maintain accuracy under pressure
  • Ability to multitask in a fast-paced environment
  • Logistics Experience preferred
  • Knowledge of CXT or other delivery software a plus
  • Strong time management skills
  • Willingness to learn multiple operating systems
  • Be process & detail oriented

Ideal candidates must have relevant experience, providing an excellent experience in customer service and highly involved in client needs. You must inspire to partner with clients, while multi-tasking, prioritizing, and managing time effectively.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Logistics: 3 years (Required)

Work Location: One location

Diligent Delivery Systems is an Equal Opportunity Employer.

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