Operations Manager-Freight and Transportation

Austin, Texas

If you have a passion for supply chain, freight and transportation and you know how to keep things moving and operations running smoothly, we are looking for you! If you have the desire to work for a dynamic, growing company with the opportunity to grow professionally in the transportation industry, we invite you to apply.

We are seeking an experienced Operations Manager for our Austin, TX location. This experienced multi-tasker will manage and oversee the processes for receiving, shipping, storing, and execution of activities according to the customers specifications within the warehouse. Our ideal candidate is self-motivated with a strong operations skills set and excellent client relationship-building skills.

The successful candidate will have:

  • A work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization.
  • Ability to communicate through various means (written and verbal) with diverse individuals, including internal and external stakeholders at al levels in a clear, concise, positive, and courteous manner. Ability to demonstrate respect to others, surroundings, and self.
  • A relentless entrepreneurial spirit with aggressive “hunter” mentality to include excellent prospecting skills and strong sales ability.
  • Experience working directly with customers and vendors.
  • A minimum of 3-5 years’ management experience in transportation, freight forwarding or logistics.
  • Initiative to identify opportunities and issues and follow through on work activities to capitalize or resolve them
  • Ability to learn quickly and take positive action without being requested to do so.
  • Interest in learning about the entire business.At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.

Job Responsibilities include but not limited to:

  • Customer account management
  • Manage and Supervise operations staff for dedicated services
  • Contract Owner Operators for dedicated routes
  • Oversee Daily check-in from Owner Operators.
  • Continuous route analysis of dedicated routes
  • Manage returns process daily
  • Daily / Weekly customer visits to dedicated customers.
  • Resolution of any customer issues or concerns in a timely manner.
  • Resolution of Owner Operator issues or concerns.
  • Any tasked need to allow GM to spend 80% of his time on sales activities.
  • Any additional tasks as assigned by the GM, RD, COO or CEO.
  • Travel up to 25% to various areas to perform operational duties as assigned.
  • Work in conjunction with GM regarding customer invoicing, vendor payments and COG efficiencies.
  • Manager driver routes and handle all driver issues
  • Work in conjunction with corporate accounting staff regarding customer invoicing, vendor payments and COB efficiency
  • Plan and oversee implementation of policies, procedures, and programs for all areas of operations
  • Maintain weekly reports and submit to corporate office
  • Prospecting, Presentations, Negotiations, and Closing new business

Experience, Skills and Abilities

  • 3-5 years of management experience in transportation, freight forwarding and/or logistics is required.
  • MS Office-Excel, Outlook, Word
  • Microsoft Streets and Trips or equivalent mapping/routing software is required.
  • Knowledge of and experience with computerized scanning equipmen
  • Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends.
  • Strong customer service skills.
  • Problem solving and multi-tasking abilities
  • Self-motivated, energetic, charismatic, and able to think on your feet
  • Ensure quality standards are met at every turn according to the company’s policies and procedures.
  • Detail-oriented with ability to track multiple facets of the warehouse at any given time.
  • High sense of urgency and results focused.
  • Works through others and leads by example.

Job Type: Full-time

Pay: $60,000 – $70,000 a year


  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401k Matching


  • 8 hour shift
  • Overtime
  • Weekend availability


  • Warehouse management: 3 years (Required)
  • Freight forwarding: 3 years (Required)
  • Management: 3 years (Required)

Work Location: One location

Diligent Delivery Systems is an Equal Opportunity Employer.

Apply Online

Use the link above to apply online for this position or see more openings here.