Route Delivery Dispatcher- Customer Service

Austin, Texas

Austin (Tuscany Logistics Center), Dispatcher / Customer Service/ TX

DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, and logistics provider with locations and partners throughout the country to better serve our clients. Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider.

These services include:

  • Fulltime local and regional dedicated driver leasing positions
  • Over the Road, LTL, FTL shipments
  • Domestic and International Freight

Required Skills/Qualifications:

  • Possess and apply strong Customer Service skills with both External and Internal Customers
  • Must understand Route Optimization and Scanning procedures
  • Handle Customer invoicing and driver pay
  • Utilize customer Portals and technology to manage and track delivery routes, with ability to adjust at-will to meet deadlines
  • Must have high attention to detail and consistently follow up on issues or delivery exceptions with drivers when required
  • May be required to maintain rotating schedule of drivers to meet 7-day work schedule and ensure all required routes are covered if scheduled drivers not available
  • Basic to Advanced computer skills to run desktop computer and ability to learn additional software products required by Customers
  • Must be able to work varying shifts, weekends, and holidays as needed due to rotating dispatcher schedule.
  • Monitor and ensure route completion of delivery via the driver check-in process.
  • Track and assist drivers with deliveries for customers in an efficient and professional manner.
  • Liaison between the customer and driver with delivery updates or issues.
  • Utilize customer and driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines.
  • Gather and maintain route documentation for pick-ups such as scheduled, rescheduled and missed orders.
  • Manage all work orders/ customer tickets and data entry.
  • Report driver performance issues or concerns to appropriate management for resolution.
  • Provide courtesy calls to the customer for updates on their appointment and estimated time of arrival.
  • Provide professional customer service and support via phone and or email.
  • Train other employees in dispatching.

Job Types: Full-time

Pay: $18 – $23 an hour


  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401k Matching


  • 8 hour shift
  • Holidays
  • Rotating Shift
  • Weekend availability

Ability to commute/relocate:

  • Austin, TX 78754: Reliably commute or planning to relocate before starting work (Required)


  • Dispatching: 1 year (Preferred)

  • Work authorization (Preferred)

Work Location: One location

Diligent Delivery Systems is an Equal Opportunity Employer.

Apply Online

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