Route Delivery Dispatcher- Customer Service

• Possess and apply strong Customer Service skills with both External and Internal Customers
• Must understand Route Optimization and Scanning procedures
• Handle Customer invoicing and driver pay
• Utilize customer Portals and technology to manage and track delivery routes, with ability to adjust at-will to meet deadlines
• Must have high attention to detail and consistently follow up on issues or delivery exceptions with drivers when required
• May be required to maintain rotating schedule of drivers to meet 7-day work schedule and ensure all required routes are covered if scheduled drivers not available
• Basic to Advanced computer skills to run desktop computer and ability to learn additional software products required by Customers
• Must be able to work varying shifts, weekends, and holidays as needed due to rotating dispatcher schedule.
• Monitor and ensure route completion of delivery via the driver check-in process.
• Track and assist drivers with deliveries for customers in an efficient and professional manner.
• Liaison between the customer and driver with delivery updates or issues.
• Utilize customer and driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines.
• Gather and maintain route documentation for pick-ups such as scheduled, rescheduled and missed orders.
• Manage all work orders/ customer tickets and data entry.
• Report driver performance issues or concerns to appropriate management for resolution.
• Provide courtesy calls to the customer for updates on their appointment and estimated time of arrival.
• Provide professional customer service and support via phone and or email.
• Train other employees in dispatching.

Job Types: Full-time

Pay: $18 – $23 an hour

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• 401k Matching

Schedule:

• 8 hour shift
• Holidays
• Rotating Shift
• Weekend availability

Ability to commute/relocate:

• Austin, TX 78754: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

• Work authorization (Preferred)

Work Location: One location